Trade Program – Permanent Collection

Our Trade Program connects our community of design professionals to the artists and artisans of Permanent Collection. We partner with exceptional makers to create unique products expressing craft, shared values, and a thoughtful approach to modern living — we look forward to including these products in your projects.

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Our Trade Program connects our community of design professionals to the artists and artisans of Permanent Collection. We partner with exceptional makers to create unique products expressing craft, shared values, and a thoughtful approach to modern living — we look forward to including these products in your projects.

ONLINE ORDERING
Shop whenever you want with immediate access to all in-stock products with your Trade account.

EXCLUSIVE PROMOTIONS
In addition to your Trade discount we will notify you of any Trade-only additional discounts, promotions, and special offers.

TRADE PRICING
We offer a standard 10% Trade discount on all in-stock products with no minimum purchase required.

SPECIAL ORDER PRICING
On select products we can offer additional discounts if your order is placed when we place production orders. Please note, that while these special orders offer the greatest discounts, they require order minimums.

CUSTOMIZATION
On select products we can offer slight customizations on existing designs. Please note, customized orders will require a minimum quantity.

SUBMIT YOUR APPLICATION
Applications will be reviewed and confirmed if you qualify as a Trade Program partner.

Use of the Permanent Collection website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS

Permanent Collection and other marks indicated on our site are trademarks owned exclusively by Permanent Projects, LLC. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Permanent Collection’s, in any manner that seeks to disparages or discredit Permanent Collection or in any manner that may cause confusion among our customers.

COPYRIGHT

All content on this website is the exclusive property of Permanent Projects, LLC. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS

Permanent Projects, LLC grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Permanent Projects, LLC. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Permanent Projects, LLC. You are prohibited from using meta tags or any other hidden text utilizing Permanent Collection’s name or trademarks without the express written consent of Permanent Projects, LLC. Any unauthorized use of this websites voids the limited license granted by Permanent Projects, LLC.

CONTENT SUBMITTED BY SITE USERS

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Permanent Projects, LLC and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Permanent Projects, LLC or its affiliates for all claims resulting from content you supply. Permanent Projects, LLC reserves the right to remove any content at our sole discretion.

LIMITATION OF LIABILITY

This site is provided by Permanent Projects, LLC on an “as is” and “as available” basis. Permanent Projects, LLC makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.permanentcollection.com is at your own risk.
Permanent Projects, LLC cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Permanent Projects, LLC will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS

From time to time, Permanent Collection offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.permanentcollection.com) or announced via other means of communication in conjunction with the promotion of the Permanent Collection product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Permanent Collection, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order.

APPLICABLE LAW

By visiting www.permanentcollection.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Permanent Projects, LLC.

CHANGES IN POLICY

Permanent Projects, LLC reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a pervious version of these conditions.

Permanent Collection is committed to protecting your privacy. This Statement of Privacy applies to the Permanent Collection Web site and governs data collection and usage at all Permanent Collection sites and services; it does not apply to other online or offline sites, products or services. Please read the Permanent Collection Statement of Privacy. Permanent Collection is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce Web site, Permanent Collection collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Permanent Collection is used solely for the purpose of billing and shipping your online purchases. Permanent Collection does not collect any information about your computer hardware and software.

Permanent Collection encourages you to review the privacy statements of Web sites you choose to link to from Permanent Collection so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Permanent Collection Web site.

Use of your Personal Information

Permanent Collection and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Permanent Collection may also use personal information to inform you of other products or services available from Permanent Collection and its affiliates. Permanent Collection may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Permanent Collection does not sell, rent or lease its customer lists to third parties. Permanent Collection may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Permanent Collection does not use or disclose sensitive personal information without your explicit consent.

Permanent Collection may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Permanent Collection or the site; (b) protect and defend the rights or property of Permanent Collection, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Permanent Collection or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Permanent Collection or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Permanent Collection abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information

Permanent Collection offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing contact@permanentcollection.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Permanent Collection by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

Permanent Collection is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement

Permanent Collection will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in Permanent Collection will use your personal information, Permanent Collection will prominently post such changes prior to implementing the change. Permanent Collection encourages you to periodically review this Statement to be informed of how Permanent Collection is protecting your information.

SHIPPING AND RETURNS POLICY

Permanent Collections offers UPS Ground shipping on all U.S. domestic orders. International shipping to Canada and Europe is available via DHL and USPS.

Orders are processed one time per week, Monday through Friday, excluding holidays. All orders ship from Berkeley, CA. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. When your order is processed, you will receive a shipment confirmation email with the shipping tracking number. Residents of California will pay state tax on their purchase.

Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside and the cost of the product you have ordered. Permanent Collection is NOT responsible for payment of this duty. Please consult an online duties calculator before placing your order, as this charge could amount to a few hundred additional dollars for which you will be liable. In addition, please make sure your contact details are correct in order for the carrier to make a prompt delivery. In the case the item is not deliverable it is the customer's responsibility to pay any additional fees that occur, such as return and reshipping fees.

HOW TO RETURN

Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 30 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.

To begin the return process, please contact us at customerservice@permanentcollection.com. We will then email you a return UPS shipping label and a return packing slip for you to mark with the reason(s) for your return. Repackage the item(s) you would like to return and place the prepaid UPS return label on the outside of the box you’ll ship back to us at:

Drop off your shipment at a UPS Store (find your nearest store at www.ups.com) or at any UPS facility.

As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.

SHIPPING AND RETURNS POLICY

Permanent Collections offers UPS Ground shipping on all U.S. domestic orders. International shipping to Canada and Europe is available via DHL and USPS.

Orders are processed one time per week, Monday through Friday, excluding holidays. All orders ship from Berkeley, CA. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. When your order is processed, you will receive a shipment confirmation email with the shipping tracking number. Residents of California will pay state tax on their purchase.

Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside and the cost of the product you have ordered. Permanent Collection is NOT responsible for payment of this duty. Please consult an online duties calculator before placing your order, as this charge could amount to a few hundred additional dollars for which you will be liable. In addition, please make sure your contact details are correct in order for the carrier to make a prompt delivery. In the case the item is not deliverable it is the customer's responsibility to pay any additional fees that occur, such as return and reshipping fees.

HOW TO RETURN

Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 30 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.

To begin the return process, please contact us at customerservice@permanentcollection.com. We will then email you a return UPS shipping label and a return packing slip for you to mark with the reason(s) for your return. Repackage the item(s) you would like to return and place the prepaid UPS return label on the outside of the box you’ll ship back to us at:

Drop off your shipment at a UPS Store (find your nearest store at www.ups.com) or at any UPS facility.

As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.