Our Trade Program connects our community of design professionals to the artists and artisans of Permanent Collection. We partner with exceptional makers to create unique products expressing craft, shared values, and a thoughtful approach to modern living — we look forward to including these products in your projects.

Permanent Collection

 

Our Trade Program connects our community of design professionals to the artists and artisans of Permanent Collection. We partner with exceptional makers to create unique products expressing craft, shared values, and a thoughtful approach to modern living — we look forward to including these products in your projects.

ONLINE ORDERING
Shop whenever you want with immediate access to all in-stock products with your Trade account.

EXCLUSIVE PROMOTIONS
In addition to your Trade discount we will notify you of any Trade-only additional discounts, promotions, and special offers.

TRADE PRICING
We offer a standard 10% Trade discount on all in-stock products with no minimum purchase required.

SPECIAL ORDER PRICING
On select products we can offer additional discounts if your order is placed when we place production orders. Please note, that while these special orders offer the greatest discounts, they require order minimums.

CUSTOMIZATION
On select products we can offer slight customizations on existing designs. Please note, customized orders will require a minimum quantity.

 

Please submit this form to apply.

SHIPPING AND RETURNS POLICY

Permanent Collections offers UPS Ground shipping on all U.S. domestic orders. International shipping to Canada and Europe is available via DHL and USPS.

Orders are processed one time per week, Monday through Friday, excluding holidays. All orders ship from Berkeley, CA. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. When your order is processed, you will receive a shipment confirmation email with the shipping tracking number. Residents of California will pay state tax on their purchase.

Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside and the cost of the product you have ordered. Permanent Collection is NOT responsible for payment of this duty. Please consult an online duties calculator before placing your order, as this charge could amount to a few hundred additional dollars for which you will be liable. In addition, please make sure your contact details are correct in order for the carrier to make a prompt delivery. In the case the item is not deliverable it is the customer's responsibility to pay any additional fees that occur, such as return and reshipping fees.

HOW TO RETURN

Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 30 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.

To begin the return process, please contact us at customerservice@permanentcollection.com. We will then email you a return UPS shipping label and a return packing slip for you to mark with the reason(s) for your return. Repackage the item(s) you would like to return and place the prepaid UPS return label on the outside of the box you’ll ship back to us at:

Drop off your shipment at a UPS Store (find your nearest store at www.ups.com) or at any UPS facility.

As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.


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