S T U D I O M A N A G E R — F I X E D T E R M H O L I D A Y 2 0 2 4
Permanent Collection is a line of objects and accessories based on historical and contemporary originals, offering timeless design pieces for a modern lifestyle. We are a small, distributed team working out of the San Francisco Bay Area, Los Angeles, and New York.
We are looking for a fixed-term part-time Studio Manager for the months of November through February 2025, with possible extension, to manage our Berkeley studio. The ideal candidate will have excellent organization skills with experience in customer service, coordinating shipping and receiving, and managing inventory.
Candidates must be located in the Berkeley/Oakland area. Compensation is $24/hr with flexible hours and discount offers.
Areas of Responsibilities Include:
Order Fulfillment and Studio Operations
- Complete order fulfillment process on Shopify
- Complete returns and exchanges
- Complete packing and shipping of orders in time for courier’s pickup arrival
- Ensure product is packaged to brand standards
- Ensure product is packaged to arrive safely to customer
- Complete monthly inventory of product and notify cycle count results
- Complete weekly inventory of studio supplies
Customer Service
- Customer service inbox management, responding to customers within 24 hours M-F
- Coordinating customer service issues and needs with shipping couriers
- Ensure communication is always aligned with Permanent Collection’s brand voice
- Communication to Production Manager and Director of Operations for any escalated customer service issues
Shipping and Receiving
- Receive any delivered shipments and unpack contents
- Responsible for quality control review of all products delivered
- Ensure product is stored safely
- Pack and ship any deliveries for internal operations
- Collaborate with Production Manager and Studio Manager on continued improvement for storage and use of Studio space
- Track all incoming and outgoing shipments and notify Production Manager of any delays or issues
- Coordinate with Production Manager on updating Google delivery calendar
Studio Housekeeping
- Complete all end of day housekeeping tasks
- Maintain cleanliness and tidiness of studio space by vacuuming, dusting, and cleaning all surfaces weekly
- Maintain product storage standards
- Maintain packaging storage standards
- Maintain stationary storage standards
- Participate in housekeeping needs for communal areas
Additional Expectations
- Regularly communicate updates, needs, and concerns to Production Manager and Director of Operations
- Promote a culture of continuous improvement with a commitment to quality, cost effectiveness, and organizational strategies
- Mon-Fri daily check-in and response by email
- A minimum of 1 day per week at the studio is required with additional days based on order fulfillment and receiving needs.
Please submit your resume to contact@permanentcollection.com. We look forward to meeting you!