S T U D I O  M A N A G E R — F I X E D  T E R M  H O L I D A Y  2 0 2 4 Permanent Collection is a line of objects and accessories based on historical and contemporary originals, offering timeless design pieces for a modern lifestyle. We are a small, distributed team working out of the San Francisco Bay Area, Los Angele

Permanent Collection

S T U D I O  M A N A G E R — F I X E D  T E R M  H O L I D A Y  2 0 2 4


Permanent Collection is a line of objects and accessories based on historical and contemporary originals, offering timeless design pieces for a modern lifestyle. We are a small, distributed team working out of the San Francisco Bay Area, Los Angeles, and New York. 


We are looking for a fixed-term part-time Studio Manager for the months of November through February 2025, with possible extension, to manage our Berkeley studio. The ideal candidate will have excellent organization skills with experience in customer service, coordinating shipping and receiving, and managing inventory.


Candidates must be located in the Berkeley/Oakland area. Compensation is $24/hr with flexible hours and discount offers.


Areas of Responsibilities Include:


Order Fulfillment and Studio Operations

  • Complete order fulfillment process on Shopify
  • Complete returns and exchanges
  • Complete packing and shipping of orders in time for courier’s pickup arrival
  • Ensure product is packaged to brand standards
  • Ensure product is packaged to arrive safely to customer
  • Complete monthly inventory of product and notify cycle count results
  • Complete weekly inventory of studio supplies 

Customer Service

  • Customer service inbox management, responding to customers within 24 hours M-F
  • Coordinating customer service issues and needs with shipping couriers
  • Ensure communication is always aligned with Permanent Collection’s brand voice
  • Communication to Production Manager and Director of Operations for any escalated customer service issues

Shipping and Receiving

  • Receive any delivered shipments and unpack contents
  • Responsible for quality control review of all products delivered 
  • Ensure product is stored safely
  • Pack and ship any deliveries for internal operations
  • Collaborate with Production Manager and Studio Manager on continued improvement for storage and use of Studio space
  • Track all incoming and outgoing shipments and notify Production Manager of any delays or issues
  • Coordinate with Production Manager on updating Google delivery calendar

Studio Housekeeping

  • Complete all end of day housekeeping tasks
  • Maintain cleanliness and tidiness of studio space by vacuuming, dusting, and cleaning all surfaces weekly
  • Maintain product storage standards
  • Maintain packaging storage standards
  • Maintain stationary storage standards
  • Participate in housekeeping needs for communal areas

Additional Expectations

  • Regularly communicate updates, needs, and concerns to Production Manager and Director of Operations
  • Promote a culture of continuous improvement with a commitment to quality, cost effectiveness, and organizational strategies
  • Mon-Fri daily check-in and response by email 
  • A minimum of 1 day per week at the studio is required with additional days based on order fulfillment and receiving needs.

Please submit your resume to contact@permanentcollection.com. We look forward to meeting you!

SHIPPING AND RETURNS POLICY

Permanent Collections offers UPS Ground shipping on all U.S. domestic orders. International shipping to Canada and Europe is available via DHL and USPS.

Orders are processed one time per week, Monday through Friday, excluding holidays. All orders ship from Berkeley, CA. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. When your order is processed, you will receive a shipment confirmation email with the shipping tracking number. Residents of California will pay state tax on their purchase.

Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside and the cost of the product you have ordered. Permanent Collection is NOT responsible for payment of this duty. Please consult an online duties calculator before placing your order, as this charge could amount to a few hundred additional dollars for which you will be liable. In addition, please make sure your contact details are correct in order for the carrier to make a prompt delivery. In the case the item is not deliverable it is the customer's responsibility to pay any additional fees that occur, such as return and reshipping fees.

HOW TO RETURN

Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 30 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.

To begin the return process, please contact us at customerservice@permanentcollection.com. We will then email you a return UPS shipping label and a return packing slip for you to mark with the reason(s) for your return. Repackage the item(s) you would like to return and place the prepaid UPS return label on the outside of the box you’ll ship back to us at:

Drop off your shipment at a UPS Store (find your nearest store at www.ups.com) or at any UPS facility.

As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.


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