S T U D I O    M A N A G E R Permanent Collection is a line of objects and accessories based on historical and contemporary originals, offering timeless design pieces for a modern lifestyle. We are a small, distributed team working out of our sunlit Berkeley studio space and from Los Angeles.  We are looking for a moti

Permanent Collection

S T U D I O    M A N A G E R

Permanent Collection is a line of objects and accessories based on historical and contemporary originals, offering timeless design pieces for a modern lifestyle. We are a small, distributed team working out of our sunlit Berkeley studio space and from Los Angeles. 


We are looking for a motivated, experienced, and professional candidate to fulfill our new Studio Manager role. The ideal candidate will have excellent customer service communication skills, organizational skills, and experience working in order fulfillment. This is a great role for someone who enjoys a studio environment, working with incredible products, and producing a unique experience for the customer.


This role will report to the Production Manager and Director of Operations and will be responsible for customer service, fulfilling orders, completing shipping and receiving tasks, managing studio housekeeping, and maintaining company and brand standards.


We are also open to expanding this role to a Studio and Social Media Manager role. We are happy to meet with candidates who have experience with social media (Instagram, Facebook, Twitter) and have interest in helping us develop our social media presence and strategy. 


Key Areas of Responsibilities Include:


Order Fullfilment and Studio Operations

  • Complete order fulfillment process on Shopify
  • Complete returns and exchanges
  • Complete packing and shipping of orders in time for courier’s pickup arrival
  • Ensure product is packaged to brand standards to achieve a unique unpacking experience
  • Ensure product is packaged to arrive safely to customer
  • Complete monthly Inventory of product with weekly spot checks and communicate to Production Manager
  • Complete regular inventory of studio supplies 
  • Regularly communicate updates, needs, and concerns to Production Manager and Director of Operations
  • Promote a culture of continuous improvement with a commitment to quality, cost effectiveness and organizational strategies

Customer Service

  • Customer service inbox management, responding to customers promptly and meeting customer needs
  • Customer service management on social accounts, responding to customers promptly and meeting customer needs
  • Ensure communication is always aligned with Permanent Collection’s brand voice
  • Communication to Production Manager and Director of Operations for any escalated customer service issues

Shipping and Receiving

  • Receive any delivered shipments and unpack contents
  • Responsible for quality control of all products delivered 
  • Ensure product is stored safely
  • Pack and ship any deliveries for internal operations
  • Collaborate with Production Manager and Studio Manager on continued improvement for storage and use of Studio space

Studio Housekeeping

  • Complete all end of day housekeeping tasks
  • Maintain product storage standards
  • Maintain packaging storage standards
  • Maintain stationary storage standards
  • Participate in housekeeping needs for communal areas

Desirable Qualifications

  • Minimum 1 year experience with E-Commerce order fulfillment or Retail Customer Service with POS operations
  • Highly organized and detail oriented
  • Able to manage time and work independently
  • Enjoys working with high quality wrapping materials 
  • Comfortable working in studio environment with physical tasks
  • Comfortable with lifting heavy boxes and handling packing materials
  • Comfortable with frequently walking up and down a flight of stairs with boxes
  • Comfortable with handling delicate materials such as glass and ceramics

Desirable Skills

  • Shopify
  • Google Suite

The position requires a minimum of 12 hours of work per week on a flexible basis. The candidate needs to be based in the Bay Area and available to commute to our Berkeley studio at least 2 days per week.


Compensation starts at $20/hr and will be determined based on the candidate's experience and determined responsibilities. We also offer a shared discount program with some of our brand partners.


If you are interested in growing with Permanent Collection, please send us a resume and cover letter letting us know why you’d like to join our team!

 

Email us your resume at contact@permanentcollection.com.

SHIPPING AND RETURNS POLICY

Permanent Collections offers UPS Ground shipping on all U.S. domestic orders. International shipping to Canada and Europe is available via DHL and UPS.

Orders are processed one time per week, Monday through Friday, excluding holidays. All orders ship from Berkeley, CA. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. When your order is processed, you will receive a shipment confirmation email with the shipping tracking number. Residents of California will pay state tax on their purchase (8.75%)

Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside and the cost of the product you have ordered. Permanent Collection is NOT responsible for payment of this duty. Please consult an online duties calculator before placing your order, as this charge could amount to a few hundred additional dollars for which you will be liable.

HOW TO RETURN

Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 30 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.

To begin the return process, please contact us at customerservice@permanentcollection.com. We will then email you a return UPS shipping label and a return packing slip for you to mark with the reason(s) for your return. Repackage the item(s) you would like to return and place the prepaid UPS return label on the outside of the box you’ll ship back to us at:

Drop off your shipment at a UPS Store (find your nearest store at www.ups.com) or at any UPS facility.

As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.


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