Permanent Collections offers free shipping and returns on U.S. domestic orders. International shipping is a flat rate of $100.
Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. When your order is processed, you will receive a shipment confirmation email with the shipping tracking number. Residents of California will pay state tax on their purchase (8.75%). Orders will be shipped via UPS.
Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside and the cost of the product you have ordered. Permanent Collection is NOT responsible for payment of this duty. Please consult an online duties calculator before placing your order, as this charge could amount to a few hundred additional dollars for which you will be liable. Orders will be shipped via UPS.
Should you wish to return an item, it must be in unused, unworn, unwashed, unaltered, and in undamaged condition and returned within 14 days of purchase. All returns must include original packaging: any boxes, hangers, garment bags, and other packaging materials.
Should you wish to return an item(s), please contact us at customerservice@
Rogan Distribution Center Suite 100
Attn: Returns 180 Orville Drive
Bohemia, NY 11716
Drop off your shipment at a UPS Store (find your nearest store at www.ups.com) or at any UPS facility.
As soon as we receive your return, we’ll let you know in an e-mail and make sure that your refund is processed within 7 days. It may take up to 14 business days from the date we process your refund for it reflect on your original form of payment.
We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.